Insurance built around how your technology business works.

Tell us what you deliver, what systems you access and what your contracts require. We’ll help you compare the right coverage options.

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WHO WE INSURE

Technology businesses we place.

Every technology business below is placed by a HIFA commercial broker. Not listed? Still worth a call.

IT Consultants

Advisory, implementation and support work where professional recommendations can create risk for a client.

MSPs

Managed Service Providers

Ongoing responsibility for client systems, infrastructure, security, access and uptime.

Software Developers

Custom applications, integrations and development work delivered against client requirements.

SaaS

SaaS Companies

Hosted software platforms responsible for customer access, availability and data.

Systems Integrators

Connecting software, infrastructure and third-party systems across client environments.

Cybersecurity

Cybersecurity Firms

Security assessments, monitoring, incident response and other high-responsibility technical services.

Cloud and Infrastructure

Cloud and Infrastructure Providers

Hosting, infrastructure, network and cloud services where availability and security are critical.

Digital Agencies

Digital platforms, web development, integrations and client-facing technology work.

DON’T SEE YOUR BUSINESS TYPE?

We probably still insure it.

Tell us what your company does and what you are responsible for. A commercial broker can confirm the markets and coverage options available.

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WHO THIS IS FOR

Is this you?

If any of these describe your business, a commercial broker is worth the conversation.

IT consultants or technology firms working under client contracts that specify insurance requirements

Managed service providers responsible for client networks, systems, remote access or uptime

SaaS companies hosting customer applications or handling confidential business data

Software developers delivering custom applications, integrations or platforms against client requirements

Technology businesses using subcontractors, offshore development teams or third-party vendors as part of service delivery

WHAT CAN GO WRONG

The claims we see most in technology.

Common risks

A professional error, missed requirement or failed implementation causes financial loss for a client

A compromised account, system or application exposes client or customer data

An outage, failed deployment or service interruption prevents a client from operating normally

A contract creates indemnity, insurance or performance obligations the current policy does not satisfy

A subcontractor, vendor or third-party platform failure creates risk for your business

Coverage to discuss

Technology E&O

Cyber Insurance

Commercial General Liability

Commercial Property

Crime / Social Engineering Coverage

Directors and Officers

Which coverage applies depends on the services you provide, the systems or data you access and the requirements in your contracts.

WHAT WE’LL ASK YOU

The questions that change the policy.

An online form asks what you are. We ask how you operate before approaching insurers.

01

What percentage of your revenue comes from consulting, managed services, software development, SaaS or other technology services?

02

Do you access, host or administer client systems, networks or cloud environments?

03

What type of customer or client data do you collect, store, process or transmit?

04

What is the largest client contract you sign, and what insurance limits or indemnity obligations does it require?

05

Do you use subcontractors, offshore developers or third-party service providers to deliver your work?

06

What security controls are in place, including MFA, backups, endpoint protection and incident response procedures?

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REAL CLAIM EXAMPLES

Two situations worth understanding.

Failed deployment

A software update or custom integration fails after launch and interrupts a client’s operations. The client alleges that the error caused lost revenue and remediation costs. Technology E&O may respond to the claim and defence costs.

Illustrative only. Whether a policy responds depends on its wording, limits and exclusions.

Client data exposed

A compromised account is used to access client information stored within a managed environment. Notification, forensic investigation and legal costs follow. Cyber insurance may respond to certain breach-response expenses.

Coverage may depend on the security controls in place and the nature of the incident.

WHY HIFA

What a specialist broker does differently.

We read the client contract before you sign

Technology contracts often contain insurance limits, indemnity obligations, additional-insured requirements and liability language that your current policy may not satisfy. We review the insurance section before placement so the coverage matches what you are agreeing to.

We separate professional liability from cyber risk

A failed implementation and a data breach are not the same risk. We look at what you deliver, what systems you access and what data you handle so E&O and cyber coverage are structured around the actual risk.

We look beyond your own systems

Subcontractors, cloud providers, offshore developers and third-party platforms can all create risk. We ask how the service is delivered end to end before approaching insurers.

WHAT AFFECTS THE PRICE

Two firms shipping similar software can price very differently.

What affects your premium

Annual revenue and payroll

Revenue split by service type

Largest client and contract size

Industries you serve

Access to client systems or networks

Type and volume of data handled

Use of subcontractors or third-party service providers

Security controls and claims history

What to have ready

Clear description of the technology services you provide

Revenue breakdown by service type

Copies of major client contracts or insurance requirements

Description of data collected, stored or processed

Summary of security controls including MFA, backups and endpoint protection

Subcontractor or third-party provider information

Current policy documents and loss runs

WHERE WE WORK

The western GTA.

Serving technology businesses across Burlington, Oakville, Milton, Mississauga and Hamilton, with support for companies working with clients across Canada and internationally.

Common questions

What tech companies ask.

What is the difference between Tech E&O and Cyber insurance?

Tech E&O responds when your product or service fails to perform and a client suffers financial loss — a failed implementation, a defect, missed specifications. Cyber responds to the security incident itself: forensics, notification obligations, regulatory response, extortion payments, and your own business interruption. A single incident can trigger both, which is why many technology firms buy them as a combined policy.

My contracts cap my liability. Do I still need high limits?

A liability cap helps, but it does not bind third parties who were not party to your contract, and it can be unenforceable in some circumstances. Defence costs also accumulate regardless of the eventual outcome. We look at the cap alongside the realistic cost of defending a claim, not instead of it.

We are a small consultancy. Do we really need cyber insurance?

Increasingly the question is decided for you: client vendor requirements and procurement processes now routinely require proof of cyber coverage before a contract can be signed. Beyond the contractual driver, a small firm holding privileged access to larger clients is an attractive target precisely because of that access.

What is a retroactive date and why does it matter?

E&O and cyber policies are usually written on a claims-made basis, which means they respond to claims made during the policy period arising from work performed after the retroactive date. If you switch insurers and the new policy resets that date, work you delivered previously may no longer be covered. Preserving the retroactive date on a move is one of the more important things a broker does for a technology client.

Does our cloud provider's security mean we are covered?

No. Your provider secures their infrastructure; you remain responsible for your configuration, your access controls, and the data you collect. Most incidents in practice begin with a phished credential or a misconfiguration rather than a failure of the platform itself.

We have clients in the United States. Does that change anything?

Yes, materially. US exposure affects both pricing and the territory and jurisdiction clause of the policy. A policy limited to Canadian jurisdiction may not respond to a suit brought in a US court. Tell your broker about US revenue even if it is a small share.

READY TO TALK?

Let’s make sure the coverage matches the technology risk.

Tell us what you do, what systems or data you are responsible for and what your contracts require. A commercial broker will review the operation before approaching insurers.

Get a Technology Quote

Book a Call

Want to talk now?

905-573-7471