Claims
Need to report a claim?
Start with the steps below. If you’re not sure what to do, call HIFA and we’ll help point you in the right direction.
Start here
What to do after a loss.
1
Make sure everyone is safe
If there is an emergency, contact the appropriate emergency services first.
2
Limit further damage
Where it is safe to do so, take reasonable steps to prevent the situation from getting worse.
3
Document what happened
Take photos, save receipts and make notes while the details are fresh.
4
Report the claim
Contact the insurer or claims service shown on your policy documents.
Need help?
Not sure who to call?
If you’re unsure where to start, contact HIFA. We can help you find the right insurer contact information and explain the next step.
Call 905-573-7471
Send Us a Message
Before you call
A few things that can help.
Bring what you have. Anything missing can be added later.
Policy information
Your policy number or insurance documents, if available.
Date + time
When the incident happened.
What happened
A short description of the event.
Photos
Pictures of damage or the scene, where safe.
Contact details
Names and contact information for others involved, where applicable.
Receipts / records
Keep records for emergency expenses or temporary repairs where relevant.
Auto
If you’ve been in an accident.
Make sure everyone is safe.
Contact emergency services where required.
Exchange information with the other parties involved.
Take photos where safe.
Report the claim to your insurer.
Requirements can vary by situation and location.
Home + property
If your home or property has been damaged.
Address immediate safety concerns first.
Take reasonable steps to prevent further damage where safe.
Photograph the damage before major cleanup or repairs.
Keep receipts for emergency expenses.
Contact your insurer to report the claim.
Business
If something happens to your business.
Protect people and property first.
Document the loss.
Preserve relevant records.
Notify your insurer as soon as practical.
Contact HIFA if you need help finding the right claims contact or understanding the next step.
How HIFA helps
Your broker stays part of the conversation.
Find the right contact
We can help you locate the appropriate insurer claims channel.
Understand the process
If you’re unsure what happens next, we can help explain the general process.
Help with policy questions
We can help you understand where relevant coverage may appear in your policy.
HIFA is your broker, not the adjuster. The insurer reviews the claim and makes the coverage decision.
Insurer claims contacts
Need your insurer’s claims number?
Use the claims contact listed on your policy documents. If you can’t find it, call HIFA and we’ll help you locate the right information.
Call 905-573-7471
Common questions
Claims questions.
Should I call HIFA or my insurer first?
What information should I have ready?
What if I need emergency repairs?
Who decides whether my claim is covered?
Can HIFA help if I have questions during the claim?
Not sure what to do next?
Call HIFA and we’ll help you find the right place to start.
Call 905-573-7471
Contact HIFA